Refund policy

RETURN & REFUND POLICY

At RAYANA, we want you to love what you receive. If something isn't right, we're here to help.

1. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, defective, or different from what you ordered or from its description, contact us within 7 days of delivery. We will offer you a replacement or a full refund at no extra cost to you. Please send clear photos of the item and its packaging.

2. CHANGE OF MIND
You may request a return within 7 days of delivery if the item is unused, unopened, and in its original sealed packaging. Return shipping costs for change-of-mind returns are paid by the customer.

3. ITEMS WE CANNOT ACCEPT FOR RETURN
For hygiene and safety reasons, we cannot accept returns of skincare, beauty and personal care products that have been opened or used, unless they are defective or incorrect (see section 1).

4. HOW TO REQUEST A RETURN
Email us at [rayanaaue@gmail.com] or message us on WhatsApp at [971565709351] with your order number, a photo of the item, and the reason for your request. We will reply within 24 to 48 hours with the next steps. Please do not send any item back before we confirm.

5. REFUNDS
Approved refunds are issued to your original payment method within 7 to 14 business days after we receive and check the returned item. For cash on delivery orders, we will arrange the refund by bank transfer. Delivery fees are refunded only if the return is due to our error or a defective item.

6. EXCHANGES
If you would like a different item, contact us and we will arrange it, subject to availability.

7. CANCELLATIONS
Orders can be cancelled before they are shipped. Contact us as soon as possible with your order number.

Nothing in this policy limits your rights under UAE consumer protection law.

Contact: [rayanaaue@gmail.com]

WhatsApp number[971565709351]