Shipping policy

Shipping Policy

At RAYANA, we aim to make receiving your order simple and convenient.

Delivery Area
We currently deliver within the United Arab Emirates. Delivery availability for your address will be confirmed at checkout or during order confirmation.

Free Shipping
Shipping is free on all orders within our UAE delivery area. No minimum purchase is required.

Order Processing & Delivery
Once you place your order, we will confirm your order details and prepare it for dispatch. If we need additional information to complete delivery, our team will contact you.

Delivery Time
Orders are delivered within 24 hours of order confirmation. Delivery is free within the UAE.

Delivery times may be affected by public holidays, high order volumes, or courier disruptions. If we become aware of a significant delay, we will contact you with an update.

Cash on Delivery
We accept cash on delivery. Please have the exact order amount shown in your confirmation ready when your order arrives.

Delivery Details
Please provide your full name, an accurate delivery address, and a valid UAE mobile number.

Include your emirate, area, building or villa number, apartment number where applicable, and any details that will help the courier locate you.

If you need to change your address, contact us as soon as possible. Changes may not be possible once your order has been dispatched.

Receiving Your Order
Please keep your phone available so the courier can contact you if needed.

If you miss a delivery attempt, contact our customer care team for help coordinating the next steps with the courier.

Order Issues
If your order has not arrived within the estimated delivery time, or arrives damaged or incorrect, please contact us with your order number.

For return, replacement, and refund information, please refer to our Return & Refund Policy. Nothing in this Shipping Policy limits your rights under applicable UAE consumer protection law.

Contact Us
For delivery questions or assistance:
Email: rayanaaue@gmail.com
WhatsApp: +971565709351

Thank you for choosing RAYANA.

GLOW IN YOUR OWN WAY